Frequently Asked Questions

Questions about Property Management

Our goal is to maximize our clients ROI while maintaining quality housing for tenants. We do this by building strong relationships, using the latest technology, implementing effective marketing strategies, staying on top of industry trends, and following consistent systems — all with Excellence and integrity.

We are constantly providing updates to our Clients. We have mandatory 90 day calls to owners and residents, this way tenants are not forgetting to inform us about small problems and owners know exactly what’s going on. You can always call or email us and we will respond the same day. It is our Company policy.

We require general liability insurance policy for the protection of any claims arising out of the operation, leasing and maintenance of your property. Also, we will require you to have landlord Insurance instead of Homeowners insurance. There is a difference between the two, where landlord insurance will cover your rental if something were to happen while being rented, homeowners insurance will not in most cases. 

All rents are due on or before the first of each month and are considered late after 11:59 on the 3rd day of the month. We only collect rent via our online portal that the tenant has access to at all times. It’s highly encouraged and recommended that the tenant setup an auto bill cycle and have the rent charged directly through their bank account. Personal checks will only be accepted on a case by case basis.

Court costs are determined by the court system and typically cost approximately $700-$1500 for an uncontested eviction, depending on the number of defendants. These costs are charged to the resident. If not paid, they’ll be deducted from the resident’s security deposit upon vacating the property.

Before we lease a property, our team we do a thorough inspection to ensure compliance with all governmental rules. We also advise our clients with recommendations to maximize their return on investment. By offering a quality product, we work hard to minimize maintenance requests and complaints while maximizing resident retention and satisfaction.

Our team is made up of Real Estate experts and can help you in buying and selling investment properties. We will be happy to assist you with the acquisition and disposition of investment properties. Should you have an established relationship with another Realtor®, we can work with them to make a smooth transition as well.

Management fees are deducted from your monthly rental income distributions. You will be provided with a statement breaking down all fees incurred for the month on a monthly basis.

All rents are due on or before the first of each month and are considered late after 11:59 on the 3rd day of each month. We will send out a 3-Day Notice to Pay Rent or Quit on the 4th. For residents who haven’t paid in full within three business days, we will begin the process of eviction through the courts.

All tenants must submit maintenance requests in writing through the tenant portal. The request then enters our workflow, and we contact owners for approval before work is performed if the cost exceeds $300. Emergency requests may need to be completed before the owner has provided an approval, but only enough work to ensure that further damage doesn’t occur, (e.i. waterpipe is gushing out water).

Ember Realty will conduct a thorough inspection of the property before and after move-in/move-out of tenants (mid-term inspections for higher tiers). We are looking to prevent small problems growing into larger more expensive problems. An ounce of prevention is worth a pound of cure so to speak.

Our role is to create the best possible experience for our owners and rental investors. That means generating steady income for you while preserving or increasing the value of your investment property. We achieve this by advertising your property, screening tenants thoroughly, negotiating leases with applicants, collecting rent on time via the internet, scheduling maintenance for your property via our in house maintenance team, keeping accurate records and providing regular reports and communication with owners.

Ultimately, this decision is up to the owner, but we will highly recommend a rental rate based on local market conditions. Several factors determine your lease rate, including rental rates for competing homes in the immediate area, as well as your property’s location and condition. We will be happy to provide you with a Free Rental Price Analysis report with the best possible pricing.

We require each client to maintain a balance of $500.00 for each single-family unit. These funds are deposited in the property’s trust account for expenses associated with the management of the property. 

Owner payments are made on the 10th of every month. If maintenance items or other expenses have been incurred, the amount will be deducted from the rental income and listed on the Owner Statement. If rent is collected between the 10th and 19th for any reason, then it will be dispersed to the owner on the 20th.

To maximise your rental income and to minimize headaches, we’ve created a No Security Deposit Option for tenants. Qualified renters provide a secure billing authorization instead of making a large cash deposit upfront. You bill them for damages and repairs as needed, up to a limited amount. The benefit to you: Because renters love avoiding deposits, your property rents faster.

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